Technical Support

Are you not sure what to do and just need a little help? Don’t have the time or patience? TriTech Designs can help take care of your website for you.

How Technical Support Works

As a client, TriTech Designs will get your updates or fixes, uploaded quickly.  Most within 24 hours or less (depending on the update. If you want 10 pages add, it’s going to take a little longer), but you will be up and running in no time. Here at TriTech Designs, there are four packages to choose from.

 

Silver Package

  • Updates are charged at $45 an hour (does not include new website installation or design)
  • Billed monthly

Gold Package

  • Pre-pay for 10 hours ($400) of service
  • Any remaining hours can roll over to the following months
  • This does not include new website installation or design
  • After a year, any prepaid hours remaining are non-refundable
  • Save 11% with the Gold Package

Platinum Package

  • Pre-pay for 25 hours ($800) of service
  • Any remaining hours can roll over to the following months
  • This does not include new website installation or design
  • After a year, any prepaid hours remaining are non-refundable
  • Save 29% with the Platinum Package

 

 

Please note:

  1. If you want updates done on two different days, and total time spent for those two days worth of updates was 45 minutes, you will still be charged for two hours as the updates were done on two separate days. It is best if you know what updates you are wanting accomplished, to let TriTech Designs know all at once one day rather than different days. If you have questions in regards to this, please contact me.
  2. Projects are completed during regular office hours (8:30 a.m. to 5 p.m. Monday through Friday – Mountain time). If you need assistance during off hours (Sat/Sun/or after 5:00 p.m.), a 50% surcharge will be applied. For example:
    1. Silver Package – One hour will be billed $67.50
    2. Gold/Platinum – One hour will be one and a half hours subtracted from your remaining hours in your package

 

If you are ready to start or have questions, contact TriTech Designs and I will be more than happy to help you!